- How should film(s) or photo(s) be submitted?
- If it's convenient for you to visit our shop, you are welcome to drop off rolls of film or printing orders at 54 Clarendon Street, Dublin 2, D02 AK61.
- You can send rolls of film (or physical prints / existing negatives) to our shop in a padded envelope (or parcel) by registered post for developing / scanning / printing - Photo Lab, Conns Cameras, 54 Clarendon Street, Dublin 2, D02 AK61, Ireland. Please include your contact details (name / phone number / email address) and a note of what service(s) you wish to avail of (Dev Only / Dev & Scan / Dev & Print / etc). We will contact you to arrange payment once the initial processing has been completed.
- How should digital photo(s) be sent to the lab?
- Digital images can be sent to us for printing directly via WeTransfer, or brought into the shop on a USB Key / Memory Card.
- When sending images by WeTransfer please remember to include your contact details, the required size, your chosen paper (Matt or Gloss), and when you want to collect the prints / if you want to have them delivered. If you require multiple sizes please put your images in folders named for the size & quantity you need.
- How long does Developing a Roll of film take?
- We process standard Colour (C41) films, and modern Black&White films designed to suit the C41 chemical process, in the photo lab at the back of our shop. The chemical process takes approx 40 minutes to complete, and we can usually complete orders in less than an hour if required (with same day or next day options also available), although this may not always be possible at times where there are already a large volume of orders being processed.
- Traditional Black&White rolls of film must be sent to a specialist lab to be processed, because we do not have the physical space to run this process alongside our C41 developing process. Rolls are sent away in batches every week, and returned when processed (usually within 2 weeks).
- How long does Printing or Scanning take?
- We print and scan all orders in our lab at the back of the shop. Small orders can often be completed while you wait, and other orders within 1 hour / 3 hours / 24 hours depending on which service you choose. If your roll of film has been developed at a specialist lab we will usually undertake any scanning / printing promptly upon its return.
- Do you deliver or must I collect prints / scans?
- If it's convenient for you to visit our shop, you are welcome to collect your order from us at 54 Clarendon Street, Dublin 2, D02 AK61.
- Orders can be safely delivered to you by courier for €7, generally arriving the following working day.
- Digital photos / scans will usually be delivered by email via WeTransfer as soon as they are ready (providing payment has been received). The download link will be accessible for up to four weeks, but once downloaded there is no limitation on the actual files.
- Do you produce index prints?
- Index prints can be produced for each roll of film along with a set of prints, but it is not possible to produce them for digital orders.
- Does the lab operate a mail-order service?
- Yes, we are more than happy to receive orders by (registered) post or email, and then return the resulting images by email or courier (as appropriate).
- Can you develop disposable cameras?
- Yes. Disposable cameras normally contain a standard roll of 35mm film, and we can processes them in our lab to produce either a set of prints or a set of digital photos.
- Can you cross-process or push film?
- No. Our film developer is a carefully calibrated, self-contained, unit and it is therefore not possible to alter the timing or temperature for individual rolls as they pass through the machine. Processing a roll of film not intended for C41 colour chemicals also carries a risk of contamination (affecting the processing of other subsequent orders), and we do not have the physical space to operate a separate processing unit.
- What happens to my negatives?
- After your order has been processed and printed / scanned (if appropriate) the negatives will be transferred to protective sleeves. A roll of 35mm negatives will be cut into strips of 4 as standard, but can be left uncut or cut in strips of 6 if that better suits your preferred long-term storage system. The sleeved film will then be packed with your prints / bagged and stored for your collection / packed to be shipped out to you.
- If you do not wish to get your negatives back, we are happy to arrange for their secure destruction.
- What happens to uncollected orders?
- Due to limited physical space and the high volume of orders passing through out lab, along with our GDPR obligations, we cannot store order indefinitely. Orders will generally be transferred to an off-site secure storage after a number of weeks if they are not collected, and will then be securely destroyed after six month. While we normally endeavour to contact a customer before archiving and/or arranging the destruction of orders, we can accept no liability if this has not been possible.
Photo Lab FAQs
